Make an appointment at the IND to apply for and collect your proof of residence
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The Immigration and Naturalisation Service (IND) investigates whether you meet the conditions for temporary protection in the Netherlands. Do you meet the conditions? Then you will receive a sticker or a pass as proof that you may stay in the Netherlands.
You make an appointment online with the IND to get proof of residence
To get a proof of residence, make your own appointment with the
Do you have children aged 14 or older? Make an appointment for them too and take them with you to the IND. Children younger than 14 will not receive proof of residence because they are not required to carry proof of identity in the Netherlands.
Make an appointment online to pick up your proof of residence
Help or information for making an appointment
If you have any questions about arranging an appointment, call +31 88 043 03 61. This is possible from Monday to Friday between 09:00 and 17:00. You cannot arrange an appointment via this telephone line. It is also not possible to arrange an emergency appointment.
Cancelling your appointment
You may have arranged an appointment and are unable to come to it after all. In this case, cancel your appointment. When you arrange your appointment, you received a link in your email. You can use this link to cancel your appointment. Do you have an appointment for several people? Then cancel it for everyone.
You go to the IND location yourself to pick up your proof of residence
You will travel yourself to the IND location on the agreed day. The IND does not reimburse the travel costs. In some cases, the municipality does reimburse travel costs. For more information, contact the municipality where you live.
You must pick up your proof and that of your children yourself. When making an appointment for a child under 18, a parent or legal representative must always accompany you. Someone else cannot pick up the proof of residence for you and your children.
You will need this information during the appointment
During your appointment, you will need the following documents:
A valid passport, identity card or declaration from the Ukrainian embassy. If you have children without proof of identity and they are not included in your passport, bring their certificate of birth with you.
Evidence showing when you left Ukraine and how long you have been in the Netherlands for. For example, a residence permit, visa or stamps in your passport. Flight, train or bus tickets to the Netherlands can also serve as proof. If you temporarily stayed in other countries after your departure from Ukraine before coming to the Netherlands, bring proof showing where you have been and during which period.
For non-Ukrainians: a Ukrainian residence permit that was valid on 23 February 2022
Your
Your appointment code. You will be sent the appointment code via email after you make the appointment.
Has your proof of residence been lost or stolen? If so, bring the police report with you.
During the appointment you will fill out an asylum application
You must fill out 2 forms from the IND during your appointment at the pick-up location:
You fill out the asylum application.
You fill out a form stating whether you have ever committed a crime or offence. This is called a
Do you have children? Children older than 15 also fill out both forms. Children under 15 will appear on your asylum application form. If they are under 15 and over 12 do fill out a background statement.
More information on asylum application for Ukrainians with temporary protection
As you fall under the Temporary Protection Directive, your rights are different from a standard asylum application. You do have to fill out the official asylum application on a special M35H form. But you will not have an interview with someone from the IND about your asylum application. And you may also start work immediately.
You get a sticker or pass as proof of residence
As proof of residence in the Netherlands, you will get a sticker in your passport or on a separate piece of paper. You will receive the sticker immediately.
Sometimes you get a pass (O-document). You can pick up the pass after 3 weeks at the location in Gatwickstraat 1, Amsterdam. You do not need to make an appointment for this. Is there also a pass made for your child(ren)? Then bring it with you to Amsterdam. You cannot collect the pass for your children, they must do this themselves.
It makes no difference to your rights whether you get a sticker or pass. These are the same for everyone. Read when you get a sticker and when you get a pass.
You get a sticker in your passport
You get a sticker in your passport in these cases:
You are a Ukrainian woman 14 years of age or older.
You are a Ukrainian male aged 60 years or older.
You are a Ukrainian boy aged 14 to 17.
You get a pass
You get this if:
You do not have a passport or identity card, but you do have a declaration from the Ukrainian embassy.
You no longer have a passport, identity card or statement from the Ukrainian embassy. But previously, with your documents, we decided that you fall under the directive.
You are a Ukrainian male between the ages of 18 and 60. And you have an expired passport. Or a passport that expires within 1 year.
You are a Ukrainian minor aged 14 to 17 without proof of identity (passport).
You do not have Ukrainian citizenship.
You get a sticker on a separate piece of paper
You get this if:
You are a Ukrainian male between the ages of 18 and 60. And you have a passport that is still valid for at least 1 year.
You are a Ukrainian female or a Ukrainian male under 18 or over 60. And you have an expired passport.
You are Ukrainian and have an identity card (not a passport).
You are Ukrainian and have only a domestic passport.